Support Services

Microsoft Dynamics 365 ERP Support Services

Supporting you the way you need us to

Dynamo is flexible and adaptable about the way we work and offer support to our Clients, acknowledging that every organisation has different needs and resources for supporting their Microsoft Dynamics solution and that requirements often change over time.

We tailor all of our support services to suit your needs now and adjust as your needs change. We know that being available when you need us for technical and other support is very important to you and so we tailor our support to your specific requirements and user working schedule.

Our support packages can be tailored to your specific requirements and are costed based on the parameters that add to the complexity of your Microsoft Dynamics 365 setup (for example; the number of companies and employees supported).

For those requiring support services for Microsoft Dynamics AX, please see here.

Comprehensive Support for Microsoft Dynamics

Typical Support Services include

Evolution & Expansion

We will help develop your ERP system to suit your evolving needs, from small system evolutions, to projects that include the implementation of new modules or functionalities, or even complex integrations.

Where the evolution or improvement required is large enough, Dynamo will manage this through our systematic projects’ methodology.

Training

When our customer have training needs, at Dynamo we can design ad hoc training for them, either face-to-face, remote or a combination of both. We’ve also built packages in specific areas. Our staff is trained to train and has taught thousands of hours to a wide range of clients. 

Cloud Migration

We can support organisations with a legacy Dynamics AX 2012 system, as well upgrade to Dynamics 365. If your organization is considering this upgrade, do contact us for a fast, competitive quote. We have substantial experience across the world helping large and medium companies to migrate to a better, smarter cloud-based ERP solution.

For those evaluating moving from Dynamics AX to Dynamics 365 F&O, see more here.

Management & Maintenance

In addition to ongoing system administration, Dynamo offers adaptive maintenance to constantly keep your system updated with Microsoft’s latest releases; preventive maintenance to protect the system’s performance over time; as well as corrective maintenance to deal with any system errors or problems. 

Customisation

Our Development and Technology Centre is continuously designing and developing customisable functionalities within Microsoft Dynamics 365 for our customers. Typically, these functionalities are to help you manage a fundamental business or sector requirement not included within the standard Dynamics 365 functionality.

Helpdesk & On-Demand Support Services

We will establish a support scheme that will work for you and your particular scenario whether this be a dedicated team of experts available to you or just access to the right expert as you need.

Flexible and Adaptable Service – always here for you!

Helpdesk

Dedicated

Online Chat & Queries

Phoneline

Contact us now to discuss how we can support your business

Should you have requirements where you require a Microsoft Partner who will work to support in the way you need and prefer, do get in contact with us to see how we can help.