iNDUSTRIES

PHARMA.

The pharmaceutical industry is one of the most complex and challenging industries as it is a highly regulated one, where quality standards are high and a comprehensive control of production, sales, and distribution is needed. 

We have been working continuously in the pharmaceutical industry since 2010, taking part in 24 successful ERP projects in 10 Latin-American countries, some of which involved Good Manufacturing Practices (GMP) validation. 

We have a vast experience working in all aspects of the industry: production, quality, commercial, distribution, maintenance, etc., as well as the specificities of the industry, including batch management, traceability, managing documents, security, formulas, routes, etc.

distribution.

Due to the rapid penetration of the retail and e-commerce markets, exponential growth in demand for new products and distribution channels has been generated. 

A distribution company needs agile processes, on-line updated information about planned deliveries, performance metrics, among other requirements. 5 ERP projects in distribution gave us broad experience in distribution processes, including Warehouse Management System (warehouse processes using barcodes), optimizing inventory planning, and managing transport delivery. Our experience includes regional distribution and free trade zones.

Equipment, machinery and maintenance.

Handling equipment or machinery has challenges related to traceability, documentation and manuals, spare parts, service contracts, guarantees, and maintenance among others.

We are proud to say that we took part in 6 successful implementations in companies that commercialize and/or maintain equipment and machinery.  These implementations included purchase, inventory, sales, projects, service contracts, and maintenance.  We have a board experience with Dynaway’s EAM module, now acquired by Microsoft and part of Dynamics 365 Finance & Operations. This module allows IoT scenarios, connecting the machine’s computer or sensors with the ERP so that Corrective
Maintenance Orders are triggered automatically when some parameters are out of acceptable range. The machine’s information can be stored in the Cloud allowing the identification of patterns to also trigger Preventive Maintenance Orders or identify any misusage patterns of equipment.

Manufacturing.

The manufacturing industry presents plenty of challenges caused by its high dynamics and growing competitiveness. Companies must have an integrated solution that handles all different business processes, enhancing efficiency, reducing costs and enabling the organization to make faster decisions. 

We have successfully taken part in more than 10 implementation projects involving manufacturing processes, in companies that have their own manufacturing plant and companies that outsource manufacturing services. Our know-how in manufacturing includes
processes such as MRP, Purchasing, Production (BOMs, resources and routes, Production orders, costs), Inventory and WMS, quality control, sales.

Services and Projects.

Despite the challenges that come at times in delivering services and projects to customers, customer satisfaction is key.

As services and projects can be intangible, things are not always black or white, therefore delivery dates, handling expectations, contracts, service level agreements, human resources, etc are all key points for these companies.

We have contributed to several project-based organizations while using the powerful functionalities of Dynamics 365 F&O. Processes covered include Contract Management, Service Level Agreements (SLA), Project Management including services, hand labor and goods, costing, invoicing and profitability. Our experience includes telecommunication companies, forestry services, call centers, and consulting companies among others.

retail.

One of the biggest challenges in the Retail industry is to ensure that everything is set in one place and that a unified shopping experience can be offered on all channels. Without an efficient integrated ERP, it is difficult to manage sales points, stores, and products in an integrated way.

We have experience in successful projects in Retail companies. Dynamics 365 F&O provides an integrated solution including back and front office (POS), issue of invoices, inventory management, planning, discounts scheme, offers, loyalty programs and e-commerce, among others.

retail.

One of the biggest challenges in the Retail industry is to ensure that everything is set in one place and that a unified shopping experience can be offered on all channels. Without an efficient integrated ERP, it is difficult to manage sales points, stores, and products in an integrated way.

We have experience in successful projects in Retail companies. Dynamics 365 F&O provides an integrated solution including back and front office (POS), issue of invoices, inventory management, planning, discounts scheme, offers, loyalty programs and e-commerce, among others.

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