3 New Dynamics 365 Features for Retailers

Every year Microsoft adds new functionalities to their solutions, enabling companies from all industries to achieve a successful business transformation and gain efficiency. Starting from April, retailers will get new functionalities to impulse their business through Dynamics 365 Commerce, the latest cloud solution for the retail industry.

These are the top 3 latest additions to Dynamics 365 Commerce for 2022:

  • Streamlined omnichannel media management: Retailers will be able to leverage new workflows in headquarters to manage media assets that are used across channels.
  • New B2B e-commerce business opportunities: new capabilities such as sales agreements, on-behalf-of ordering to facilitate and grow B2B business opportunities.
  • Enable customer service chat in e-commerce: Use chat to connect call centre agents with customers on your e-commerce site.

Dynamics 365 Commerce

Dynamics 365 Commerce is an end-to-end solution delivering seamless commerce across all channels. It encompasses sales, mobility, intelligence, and productivity, to help customer-facing businesses achieve more in a cloud-first, mobile-first way. The solution offers comprehensive support to operate a broad range of business processes including e-commerce, clienteling, point of sale, call centre, merchandising, inventory, and channel management, while providing a unified and immersive customer experience for B2C and B2B engagements across physical and digital channels.

Streamline your Commerce with Dynamo

Dynamo Global is a trusted Microsoft Dynamics Gold ERP Partner delivering valuable ERP solutions to Clients around the world. We know what functionalities can be applied to best suit the retail sector to make a positive difference to your business. 

For more information about us, do visit our website.

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